Refund policy
Exchanges
At this time, we do not offer exchanges. The fastest way to get what you want is to return any items you do not wish to keep and then place a separate order for the new items.
Cancellations
You may cancel your order at any time before it has been fulfilled. To cancel, log in to your account and open the relevant order, or contact us via the contact form.
Returns
We have a 14-day return policy. EU customers have the right to withdraw from their purchase within 14 days of receiving the last item in their order, without giving any reason. To exercise this right, you must notify us within 14 days of delivery and return the items within 14 days of notifying us.
To start a return, log in to your account, open the relevant order, and submit a return request. You can also contact us via the contact form. Items returned without first requesting a return will not be accepted.
Conditions for Returns
Items must be returned in their original condition and packaging. Any received items that are dirty, stained, damaged, worn, washed, used, or missing original tags, seals, or with broken packaging will be donated or recycled appropriately, and no refund will be issued for those items.
Books, paper products, and other paper goods must be returned unused in original condition and packaging without folds or signs of wear. A return will not be accepted if the items have additional labels or stickers, drawings, erasures, or similar alterations. If an item is not returned in its original condition, the customer is responsible for any loss in value.
Books, paper products, and other paper goods must be returned unused in original condition and packaging without folds or signs of wear. A return will not be accepted if the items have additional labels or stickers, drawings, erasures, or similar alterations. If an item is not returned in its original condition, the customer is responsible for any loss in value.
Return Shipping
Customers are responsible for return shipping costs. Please note that costs vary depending on the size and weight of the item — returning a large cat furniture piece will cost significantly more than returning a small accessory or toy. We recommend using a trackable shipping method.
Damages and Issues
All items are regularly inspected before delivery and upon return. We recommend that you inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and propose a solution.
Exceptions
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item. Digital items cannot be returned.
Refunds
We will notify you once we have received and inspected your return. If approved, you will be refunded via your original payment method within 14 days of us receiving the returned goods. Please allow additional time for your bank or credit card company to process and post the refund.
Shipping costs, packaging materials, customs duties, import taxes, and any other fees paid to receive the goods are non-refundable.
All products are subject to availability. If an item unexpectedly goes out of stock, we will update your order status and offer a new delivery date or a full refund if you choose to cancel.